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Advanced Internet Technologies Report Card
Contact Information

Tel: 1-800-878-4084
Email: sales@ait.com
Website: http://www.ait.com
Address: 421 Maiden Lane
Fayetteville, NC, 28301, United States of America

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Report Card Grade

Support A
Sales B
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Advanced Internet Technologies, Inc., (AIT) is a privately-held North Carolina based firm specializing in Internet-based products and services. Founded as a garage enterprise in 1995 by Clarence Briggs, a service disabled veteran businessman, AIT is one of the largest web hosting firms in the world with customers ranging from small to medium sized companies and organizations to Fortune 500 businesses, state and federal government entities.

AIT maintains a 93,000 Square Foot data center in its Corporate Headquarters in Fayetteville, NC. AIT’s core business is web site and application hosting. AIT is a privately-owned company and is the longest standing web hosting company in the industry. AIT has a consistent track record of unblemished profitability, a major reason why AIT is the only hosting provider to have earned a place on the Inc 500 list two times and the Deloitte & Touche Fast 500 list three times.
AIT is a web hosting and domain registrar specializing in cloud and custom Dedicated Hosting solutions offering the industry's only 50% discount on dedicated server hosting plans after 6 months with our Customer Loyalty Program.
Sales Review Grade: B
What we like: AIT provides perhaps the most detailed plan grid that we’ve seen in a long time, and lists almost 170 rows of information about each plan. Its entire product line is literally on one page.
What needs improvement: While we give AIT tremendous credit for its detailed Web site, they lose points on presentation. The Web site is crammed with text and the company could do a much better job of staying current. Much of AIT’s pitch seems outdated, including its dialup reseller service and search engine submission service.
Support Review Grade: A
What we like: AIT offers 24/7 telephone and ticket support, which is a great benefit for businesses. Flash tutorials, online demos, a knowledge base, and built-in data backups are also welcomed.
What needs improvement: With its extra-cost “premium” support, AIT implies that for fast customer support customers must pay an additional monthly fee.
Plans / Features Review Grade: A
What we like: Each plan comes bundled with dozens of free or unlimited features, and all offer an opportunity to easily scale larger or smaller.
What needs improvement: The unlimited data transfer on hosting plans is misleading, and AIT does a poor job of differentiating each plan beyond basic specifications.
Usability Review Grade: A
Conclusion Grade: A
AIT Core Values
• Customer Service: We exist to provide heroic customer service to our clients by helping them grow, improve and profit with superior quality and value - everything else is secondary.
• Constant Innovation: We will not kill a new idea with cynicism but will fanatically defend our innovative right to swim upstream toward the source of creativity - away from the riptide of dogma and conventional wisdom.
• Employee Commitment: We are a partnership of employees who are the source of strength to AIT and each individual is important enough to have a voice and to be treated with absolute respect and dignity.
• Excellence Always: We will pursue unequivocal excellence in all aspects of the company, set standards and attain every higher goals, meet all challenges, and work with passion, commitment, and enthusiasm.
• Continuous Self-Renewal: We will continually re-invent ourselves and improve all that the company does in customer satisfaction and productivity, and endeavor to seek self-improvement relentlessly by striving to do the impossible.
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) .
Response Time (Issue Resolved) .
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) .
Response Time (Issue Resolved) .
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) .
Response Time (Issue Resolved) .
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) .
Response Time (Issue Resolved) .
Sales Contact Details
Sales Telephone 1-800-878-4084
Sales Email sales@ait.com
Main URL http://www.ait.com
Billing Details
Payment Methods
Account Activation Period 1 day or less
Order Verification Documents Required No
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
Does Host have an SLA? No
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
CEO Don Timberlake A A A A 10/31/2017 3:50:00 PM
Incredibly Intelligent Team Eric Frazee A A A A 3/16/2017 1:25:22 PM
Awesome the best ever... Kevin Spencer A A A A 3/12/2017 5:06:14 PM
Outstanding Service Ken Harris A A A A 12/30/2016 10:25:26 PM
Long Time Customer Teri A A A B 8/2/2016 2:02:47 PM
Best hosting I have ever used Host UR Biz A A A A 3/27/2015 2:41:21 PM
webmaster Laura A A A A 1/2/2015 3:41:29 PM
Professional AIT Hosting Patricia Barth A A A A 10/23/2014 6:14:22 PM
Great Company Ron L A A A A 3/26/2014 11:42:59 PM
In pursuit of excellence Alec Ysverian A A A A 3/25/2014 4:07:33 AM

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